Dont choose TUI JetTime nor InflightServices

We have had the most terrible experience and in addition, the companies dont care for apologizing and refunding for the terrible mistakes they made.

I have contacted customer service (which dont know anything about customer service, being helpful or being friendly. I have written to the CEO of TUI Huber Alexander and the CEO of JetTime Holme Jorgen

Inflight services made the same 100% failure in delivering what they got paid for in advance, and ruined a lot for our vacation. I cannot get the name of the CEO, as customer service people are a barrier and say “write to us and we will forward to our CEO, whose name we dont give out”. No one has contacted me, so the customer service has once again shown that what they say is not true.

Quite shady business!

Here is my letter to the CEOs and the people responsible for complaints and refund:

Dear CEOs and Directors of TUI, JetTime and Inflight Services,

I contact you regarding our experience with all of your companies and services 29.3.2019 and 5.4.2019.

I add all of you in this email, so that you can discuss the matters between yourselves, before replying to me with your compensation / refund suggestion for the extremely tough and sad experience we encountered with all matters of our orders and purchases from you.

We booked flights Helsinki – Hurghada Helsinki from TUI Finland.

I got very ill right before our holiday, and got a doctor’s statementof the bronchitis, and I discussed our cancellation with TUI. TUI said no cancel is needed, though we have cancellation insurance, they rather CHANGE OUR FLIGHT INTERNALLY, so there is no cancellation and a new order. And they sent me the new confirmation with the new dates. TUI said all is best this way. All seemed OK.

TUI said they will inform Jettime, who actually gets all info directly digitally, as we live in a computerized world.

I contacted JetTime just in case and got confirmation all is OK. They see our new dates. Then I ordered and paid again for exit row seats. I have confirmation on all this.

Then I asked Jettime to help us with the tax free purchases and Pekka wrote to me, that he has informed Inflightservices who will contact me. It was very tough to get hold of someone at inflightservices. But with hard trying I did reach them, and talk mostly with Maria. She promised all is well. I asked for receipts and confirmation, as it is good to have all in written format. She finally sent the confirmation and said again: all is taken care of and is OK.

So we looked forward to have a NICE flight with meals and that we have our tax free items.

  1. At checkin in Helsinki, we were told by an unfriendly woman that we are NOT on the flight list. I showed her our ticket and the paid exit seats. She was confused how can that be. She called TUI or Jettime, would not tell me who, and said OK, I will insert you in to the system. This was not a great experience, to hear we are no on the flight lists. And to get on the plane only by demanding it.
  2. I called TUI Finland after the checkin and told what happened. TUI said all is ok on their side. I asked to contact Jettime, as we had to board the plane. TUI said they will do that and ask what is going on. I never got feedback from TUI. So I called them again from Egypt, and a semi unfriendly TUI person said all is OK… or SHOULD be… and only after 3 requests, she said OK… I can call Jettime to make sure all could be ok on the return flight.
  3. On the Helsinki Hurhgada plane we had no tax free things … and I asked about them from the cabin crew chief. She (Johanna) and her team were the only helpful during all flights, the return flight people were arrogant and unfriendly. Johanna said see cannot understand where our tax free bags are, as she cannot see us on the passenger list, we are ghost flyers. Not a great thing to hear! She came back saying she had found our order on the computer, and I showed my receipts and she said she cannot understand why INFLIGHTSERVICES HAVE NOT BROUGHT OUR ORDERS TO THE PLANE, and why we have no food and are not on the lists.
  4. Cabin crew manager Johanna then checked our food. Which we had ordered and paid for! No food for us. Thank you you “greatly” Jettime for making every and each thing, of your core business, not work. We are not on the name lists, we had no food, and no tax free orders / bags.
  5. How can this happen?
  6. We got something to eat as Johanna said they feel so sorry for us and they fix something. Then we pondered about the wine. The had only small bottles, so we had to buy those, in order to have at least something in Egypt, on our vacation. We should have had the tax free orders, now we bought less than we needed, and paid a high price, inflightservices took 130 euros, which we want returned to us.
  7. After phone calls from Egypt to Helsinki, we hoped all is well on the plane back. We were told all should be OK… but no one was sure.
  8. When we asked about the food, on the return flight, so we would know if we should buy something else, chips or cheese, if we are forgotten again, the cabin crew was very unkind. Arrogant. After 2 hours they told us, yes there is food for us and they have found a tax free bag (our return flight order) in the kitchen as no one knew if we are on the plane! It was not brought with the other tax free bags, to other customers, but sent as a special delivery, which confirms we had totally been forgotten by Jettime. Though Maria and Pekka said all is OK! Terrible experience. Terrible stress. Terrible extra costs.
  9. We would like to hear your thoughts, CEOs of TUI JetTime and Inflightservices, about this… who is responsible? How can this happen? And who refunds us for the costs we had for your mistakes, and who refunds us for the terrible experience?

 

Johanna and Ilmo Hurmerinta

Espoo, Finland

 

 

The Oberoi Sahl Hasheesh

A little over 1 year ago, I read about a fantastic place in Egypt. The Oberoi Sahl Hasheesh.

Located directly upon the shore of the Red Sea, a comfortable thirty minutes from the centre of Hurghada, The Oberoi, Sahl Hasheesh is a spectacular, forty eight acre, all suite hotel, with a certified PADI dive centre and a large private beach.

Inspired by traditional Arabic designs, our luxury hotel in Sahl Hasheesh has luxurious accommodations and restaurants which feature classical, domed ceilings and long corridors. They are illuminated by Arabic style lamps and framed by elegant columns decorated with the traditional Islamic eight point star.

We offer all guests complimentary access to high speed Internet for up to four devices.

Our dream was to visit this fantastic hotel and dive into the Red Sea with our cameras.

Our dream came true in March 2018. And again in March 2019!

The Oberoi is such a magnificent place, I can warmly recommend a short or a long vacation at this beautiful Five Star All Suite Hotel!

sahl-haseesh-home-banner-2If you  like a peaceful and beautiful pool area and beach, rather than a very crowded one, you will love Oberoi Sahl Hasheesh. The seaview is amazing. The waves touch gently the wonderful sandy beach. And there is plenty of space for all visitors to sunbathe on the beach. They have also great service also at the beach. Towels, sunchairs, water and even sunscreen. And the suites, the service and the food… they are magnificent and wonderful!

 

A Beautiful And Peaceful Morning Moment.jpgIf you like to swim in the sea, snorkel and watch the wonderful Red Sea underwater world, you can do so very easily from the pier. There is also the possibility to scubadive. We like freediving and photographing underwater.

 

The Red Sea Raccoon Butterflyfish.jpg

 

Have a wonderful day!

ps. if you are interested in enjoying more of my underwater photos, welcome to my pixelspage.

Awarded underwater photography

We love to photograph in the Red Sea. Which my travel blog followers know well by know. 🙂

It is such a joy to dive into the Red Sea and explore the sealife, the underwater world, which is so beautiful, silent and fantastic. Totally amazing.

What a joy it is for a photographer, to receive an award and a recognition, and this from National Geographic.

My underwater macrophotograph received first an editor’s note and was soon chosen by National Geographic editors as 1 of the Daily Dozen (best photos) January 30, 2019.

This underwater view looks like a painting! The colors blend together like an impressionist’s brush strokes. Great work getting sharpness in the fish’s eyes.

Kristen Mcnicholas
Associate Photo Editor, Nat Geo Your Shot
Here is the photo:
Whiteband Damsel Macro Photography.jpg
Whiteband Damsel, Plectroglyphidodon leucozonus in the Red Sea. In a small cave, there was this wonderful 10 cm damselfish, among the fantastic corals and seagrass.
It is a little bit of an aggressive fish, protecting its territory. This you can see in this photo, where the fish comes right at me. Look closely and you can see the teeth. It did bite me. If you thought macro photography is tough on land… try it underwater!
We hope to visit the Red Sea soon and who knows what we might capture this time with the cameras.
Here are a few wonderful sealife photographs:
The Red Sea Scissortail Sergeant
Triggerfish Meets Parrotfish
Underwater Photographers Happy Moment
Welcome to like and comment these or any other blog posts and images on this travel blog. If you like something very much, and want to share it to your friends on social media, I am more than honored.
Have a wonderful day!

Sahl Hasheesh Underwater World

It was exciting to dive into the Red Sea again. Sahl Hasheesh was a new place for us.

Here are a few photos of the underwater world:

Lizardfish

Gracile Lizardfish

Sulphur Damselfish

Sulphur Damselfish Sahl Hasheesh

Black Sea Cucumber

Black Sea Cucumber

Masked Butterflyfish. Photograph enhanced with a colorful light layer.

Masked Butterflyfish The Creative Way

Thank you for visiting my travel blog!

Oberoi Sahl Hasheesh is magnificent!

I read about a fantastic place in Egypt. The Oberoi Sahl Hasheesh.

Located directly upon the shore of the Red Sea, a comfortable thirty minutes from the centre of Hurghada, The Oberoi, Sahl Hasheesh is a spectacular, forty eight acre, all suite hotel, with a certified PADI dive centre and a large private beach.

Inspired by traditional Arabic designs, our luxury hotel in Sahl Hasheesh has luxurious accommodations and restaurants which feature classical, domed ceilings and long corridors. They are illuminated by Arabic style lamps and framed by elegant columns decorated with the traditional Islamic eight point star.

We offer all guests complimentary access to high speed Internet for up to four devices.

Our dream was to visit this fantastic hotel and dive into the Red Sea with our cameras.

Our dream came true in March 2018. The Oberoi is such a magnificent place, I can warmly recommend a short or a long vacation at this beautiful Five Star All Suite Hotel!

The Sahl Hasheesh sea and beach 2.jpg

If you  like a peaceful and beautiful beach, rather than a very crowded one, you will love Oberoi Sahl Hasheesh beach. The seaview is amazing. The waves touch gently the wonderful sandy beach. And there is plenty of space for all visitors to sunbathe on the beach. They have also great service also at the beach. Towels, sunchairs, water and even sunscreen. This beach is fantastic!

Red Sea Underwater World Sahl Hasheesh 2.jpg

If you like to swim in the sea, snorkel and watch the wonderful Red Sea underwater world, you can do so very easily from the pier. There is also the possibility to scubadive.

We like freediving and photographing underwater. This is one of the photos we got. The gorgeous Masked Butterflyfish, the small and beautiful damselfish and also the Orangespine Unicornfish were all right there waiting for us 🙂

Stay tuned, I will blog more about this great place later!

Have a wonderful day!

 

Travel stories by Johanna Hurmerinta

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